Returns & Exchanges

At Mobile Garage HK, we want you to be completely satisfied with your fashion finds, which is why we offer a 14-day return window for all unworn items with original tags attached. If your purchase doesn't fit perfectly or meet your expectations, our streamlined exchange process ensures you get the style you love without the hassle.

1

Initiate Your Request

Log into your Mobile Garage HK account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all clothing tags and hygiene seals are intact to qualify for a full refund or exchange.

3

Ship to Our Warehouse

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier point within Hong Kong.

4

Quality Check & Refund

Once our team inspects the returned garments, we will process your refund to the original payment method or ship out your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing